Field Service & Dispatch

Sage Manufacturing 100cloud
Increase Productivity with Field and Service Software by JobOps

The Field Service & Dispatch software solution works with industry-leading Sage 100 to help automate your service delivery and tracking process.

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JobOps Modules
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When your field service needs to stand above the rest, consider the Field Service & Dispatch solution powered by JobOps. The Field Service & Dispatch software solution works with industry-leading Sage 100 to help automate your service delivery and tracking process.

Plus it works with JobOps Job Management to provide you with the ability to address the entire customer lifecycle from a sales order to making the product to installing and servicing it—all in one integrated system.

Instead of using several disparate solutions to do this―streamline your service business by simplifying dispatching and management of your employees and work orders at the same time. You can also easily track costs against the total revenue of your service contracts as it relates to the total job profitability.

An integrated field service solution helps you eliminate paperwork and improve your cash flow because you can provide timely services, invoice quicker and collect payment faster.

Key Features
Increase field service efficiency and revenue
Real-time data and reporting
Eliminate invoice errors and get paid faster
Improve your overall customer experience
Schedule and dispatch technicians for service calls
Accurately schedule tasks and components needed for repair calls
Capture real-time costs for profitability on a job-by-job basis
Track costs against contracts
Seamless Microsoft Outlook, Sage 100 and JobOps integration
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Tech Dash

Technician Dashboard Powered by JobOps is a mobile application that integrates seamlessly with the JobOps Field Service and Dispatch module and goes where your technicians go – capturing the parts, labor, and expense details of every service call and sending that data in real-time to Sage 100.

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Are your technicians currently recording time, parts or expenses on paper service tickets? Do they call your dispatcher when a job is complete to get the next assignment or to ask for directions? When they return, how much time is spent keying in their time, parts and expenses into the database?

Keep your technicians in the field rather than driving back to the shop with the Technician Dashboard. It displays technicians’ updated schedules, sends and receives instant messages, and can even provide them directions to the next appointment. Empower your field service technicians with Technician Dashboard and drive productivity into the field.

Key Features
Time-clock feature captures actual time spent on each service call
Saves steps and boost accuracy by recording actual parts and expenses on the spot
Initiate billing right away – complete service call information available at the completion of the call
Communicate with your technicians, and enable your technicians to communicate with each other
Improve efficiency by viewing all pertinent data from a single, actionable location
Real-time interface keeps both technicians and dispatchers in the loop
Minimize downtime between calls with the ability to view an up-to-date schedule
Generate driving directions to speed technicians to their next service call
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It’s Easy to Get Started.
We understand there's not a "one-solution fits all" option for complex distribution and manufacturing operations. We want to learn more about your business and understand the challenges that you are looking to overcome. Schedule a short conversation with a JobOps Solutions Expert today.
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